FAQ

THAT'S NOT ALL

If you are interested in an archive piece not available within the online store please message regarding the possibilities of placing a special order. We do not believe that the wearability of a piece ends with a season.

SIZING

All items are made to order to fit your unique body. After your purchase you will receive a confirmation e-mail along with measuring instruction specific to your order. Please bare in mind we cannot begin your order until measurement confirmation is made. Don’t hesitate to get in touch if you need to have a design adapted to suit a disability.

SHIPPING

Orders can take up to two weeks to ship after the purchase date to allow time to make them. If you have a specific date in mind please contact us to enquire before purchasing. Fast tracking may be available for a fee. Orders are sent using tracked & recorded delivery. You will be notified via email with your tracking number. We cannot cover taxes or duties on international shipments. Refused shipments will not be eligible for refunds on shipping cost.

RETURNS

As all items are custom fit, all sales are final. You may cancel your order for a full refund no later than 24 hours after purchase. Exchanges may be accepted under special circumstances & individually considered at our own discretion. We cannot accept responsibility for lost packages with proof of delivery.

All Gabriella Marina Gonzalez pieces are individually handcrafted to order. Due to this process, there may be subtle variations when purchasing multiples of the same items. As colour, texture & thickness varies from material to material, there may be slight differences between the products photo & the item you receive. Such variations are inherent in the making of handmade products, therefore giving each piece it's own desirable uniqueness. We will endeavour to make each item to the highest possible standard every time.

CARE

With the right care your pieces can out live you and be reused. Frequent conditioning will maintain the shine & flexibility of your pieces & prevent them from drying out (which results in cracking.) Leather items can be wiped clean & buffed with a soft cloth & matching or neutral leather polish using small circular motions. Superficial scratching should also be cared for this way. If leather becomes wet, allow it to air-dry naturally away from any source of heat. Do not submerge in water or in a washing machine. Hardware can dull over time. Using metal polish & a soft dry cloth will restore it to a shiny new finish.

PRIVACY

Any personal information that you disclose to us is private and will not be made available to a third party under any circumstances. No payment details are hosted on this site nor do we have direct access to your credit card information at any time.

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DIGITAL ART DIRECTION

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