FAQ

 

THAT'S NOT ALL

If there is a piece which interest you in our archive that is not available within the online store please feel free to send us a message regarding the possibilities of custom making it for you. We do not believe that the wearability of a piece ends with a season. 

SIZING

Here at GMG we celebrate humans of all descriptions & consider all of our pieces non binary. We aim to offer a more personal approach to fashion & encourage you to work with us to make you a one of a kind, perfect fit. After your purchase, we will send a confirmation e-mail along with measuring instruction specific to your order. You have 48 hours to reply. Thereafter, your order will be put on hold until measurement confirmation is made. Please contact us if you have any questions or wish to place an order with a special requirement.

CARE

We want our product out live you, be handed down & reused but we need you to care for them. Frequent conditioning will maintain the shine & flexibility of your pieces & prevent them from drying out ( which could result in cracking.) Leather items can be wiped clean & buffed using a soft cloth & small circular motions in combination with a matching or neutral coloured leather polish. Superficial scratching should also be cared for in this manner. In the event that your leather becomes wet or damp we recommend that you allow it to air-dry naturally away from any source of heat. Do not submerge in water or put it in the washing machine. Hardware can be polished with any standard metal polish & a soft dry cloth.

SHIPPING

Please take into consideration that we will ship your order up to two weeks after the purchase date to allow time to create it. If you have a specific date in mind please contact us to enquire before you purchase. We may be able to fast track your order for a cost. All orders are sent via tracked & recorded delivery. We cannot cover taxes or duties on international shipments. Refused shipments will not be eligible for refunds on shipping cost.

RETURNS

As all items are custom fit, all sales are final. You may cancel your order for a full refund no later than 24 hours after the original purchase. Exchanges will be accepted under special circumstances. Each case will be individually considered using our own discretion. We cannot accept responsibility for lost packages without proof of delivery.

All Gabriella Marina Gonzalez pieces are individually handcrafted to order. Due to this process, there may be subtle variations when purchasing multiples of the same items. As colour, texture & thickness varies from material to material, there may be slight differences between the products photo & the item you receive. Such variations are inherent in the making of handmade products, therefore giving each piece it's own desirable uniqueness. We will endeavour to make each item to the highest possible standard every time.

PRIVACY

Any personal information that you disclose to us is private and will not be made available to a third party under any circumstances. No payment details are hosted on this site nor do we have direct access to your credit card information at any time. PayPal automatically encrypts confidential information in transit using the Secure Sockets Layer protocol (SSL); all transactions are covered by this protection.

 

DIGITAL ART DIRECTION: https://josephbotcherby.com/

 

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